1.1 Ledgi Pty Ltd ABN 67 687 364 549 ("we", "us", "our") operates the P.ad ai platform at https://padai.com.au ("Platform"). We are committed to protecting the privacy of individuals who use our Platform and Services.
1.2 This Privacy Policy explains how we collect, use, disclose and store personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.
1.3 By using the Platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Platform.
2.1 We may collect the following types of personal information:
2.2 Account information: your name, email address, and password when you register for an Account;
2.3 Payment information: information needed to process a subscription payment. Payment processing may be provided by a third-party payment provider, whose handling of information is also subject to its privacy policy;
2.4 Usage data: information about how you use the Platform, including pages visited, features used, and actions taken;
2.5 Technical data: IP address, browser type and version, device type, operating system, and referring URLs;
2.6 Communications: any correspondence you send to us, including support requests and feedback;
2.7 Website URLs: the URLs you submit to the Platform for analysis (note: we do not collect personal information from the websites you submit unless it is incidentally included in publicly accessible content on those pages).
2.8 We collect personal information only by lawful and fair means, and only to the extent necessary for the purposes described in this Privacy Policy.
3.1 We collect personal information:
3.2 directly from you when you register for an Account, use the Services, or contact us
3.3 automatically through cookies, web beacons, and similar tracking technologies when you use the Platform (see clause 8)
3.4 from third-party services you connect to the Platform, such as analytics or authentication providers.
3.5 Where practicable, we will collect personal information directly from you.
4.1 We collect and use personal information for the following purposes:
4.2 to create and manage your Account
4.3 to provide, operate, and improve the Services
4.4 to process payments and manage Subscriptions
4.5 to communicate with you about your Account, the Services, and any updates or changes
4.6 to send you service-related notifications and, where you have opted in, marketing communications
4.7 to analyse usage patterns and improve the Platform's features and performance
4.8 to comply with our legal obligations
4.9 to detect, prevent, and respond to fraud, security incidents, or misuse of the Platform.
4.10 We will not use your personal information for a purpose other than those listed above without your consent, unless required or authorised by law.
5.1 We may disclose your personal information to:
5.2 Service providers: third-party vendors who assist us in operating the Platform, including cloud hosting providers, payment processors, email delivery services, and analytics providers, who are bound by confidentiality obligations;
5.3 AI processing providers: third-party AI infrastructure providers used to generate AI Content (data is processed in accordance with their privacy and security commitments);
5.4 Professional advisors: lawyers, accountants, and auditors, where necessary;
5.5 Regulators and law enforcement: where required or authorised by law, court order, or government authority;
5.6 Business transfers: in connection with a merger, acquisition, or sale of all or part of our business, subject to the acquirer agreeing to handle your personal information in accordance with this Privacy Policy.
5.7 We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5.8 Some service providers may process personal information outside Australia, including in the United States and other countries where our service providers operate. Where the APPs apply, we take the steps required by applicable privacy law in relation to overseas disclosures.
6.1 We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. The safeguards used may vary depending on the information and the way it is handled.
6.2 encryption of data in transit and at rest
6.3 access controls limiting who can access personal information
6.4 regular security assessments of our systems and infrastructure.
6.5 No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
6.6 If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner ("OAIC") in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
7.1 We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
7.2 When personal information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with APP 11.
7.3 If you close your Account, we will retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable requirements.
8.1 The Platform uses cookies and similar tracking technologies to enhance your experience, analyse usage, and support Platform functionality.
8.2 Types of cookies we use include:
8.3 Essential cookies: necessary for the Platform to function correctly;
8.4 Analytics cookies: if enabled, these help us understand how users interact with the Platform;
8.5 Preference cookies: used to remember your settings and preferences.
8.6 You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform.
9.1 Under the Privacy Act 1988 (Cth), you have the right to:
9.2 Access: request access to the personal information we hold about you;
9.3 Correction: request that we correct personal information that is inaccurate, out of date, incomplete, or misleading;
9.4 Complaints: lodge a complaint with us or with the OAIC if you believe we have breached the APPs.
9.5 To exercise any of these rights, please contact us at info@ledgi.com.au. We will respond to your request within 30 days.
9.6 We may decline a request for access or correction in circumstances permitted by the Privacy Act 1988 (Cth), and will provide written reasons for any such refusal.
10.1 We may send you marketing communications about the Platform and Services where you have opted in to receive them.
10.2 You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at info@ledgi.com.au. Opting out of marketing communications does not affect service-related notifications.
11.1 The Platform is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us at info@ledgi.com.au and we will take steps to delete it.
12.1 The Platform may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.
13.1 We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, by email. The updated policy takes effect from the date it is posted.
14.1 For questions, access requests, correction requests, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
14.2 Privacy Officer: Gary Shapiro
14.3 Email: info@ledgi.com.au
14.4 Address: 20 Meadow Street, St Kilda East VIC 3183
14.5 If you are not satisfied with our response to a complaint, you may lodge a complaint with the OAIC at www.oaic.gov.au or by calling 1300 363 992.
This Privacy Policy was last updated on 7 October 2026.